Refund policy

At Vaultline, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.

Returns We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Non-Returnable Items The following items are not eligible for return:

• Items marked as final sale
• Items that have been used, damaged, or altered after delivery

How to Initiate a Return To start a return, contact us at [your contact email] with your order number and reason for return. We will provide instructions on how to send your item back.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. Original shipping charges are non-refundable.

Damaged or Defective Items If you received a damaged or defective item, please contact us within 7 days of delivery with photos of the damage so we can make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alex.smotherman@gmail.com.